Privacy Policy

You're actually reading this. We respect that. Most people skip the fine print — the fact that you're here tells us you care about who you're letting into your home. Good. We wrote this policy in plain English because you deserve to know exactly how we handle your information. No legal fog, no buried surprises.

Effective Date: March 8, 2026 Last Revised: March 8, 2026

iDry Columbus, LLC ("iDry Columbus," "we," "us," or "our") operates the website idrycolumbus.com. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information. This policy applies to all visitors and customers who interact with our website, contact forms, phone lines, email, or text messaging services.

By using our website or providing your information to us, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information through our forms.

This Privacy Policy is part of and should be read alongside our Terms of Use & Conditions and Cookie and Data Usage Policy.

Information We Collect

Information You Provide Directly

When you request a quote, schedule an inspection, or contact us, we may collect:

Full name
Phone number
Email address
Property address or service location
Description of your damage, odor, mold, or hoarding situation
Photos or videos you submit of your property
Insurance information (if you provide it voluntarily)
Any other information you include in messages to us

Information Collected Automatically

When you visit our website, we automatically collect:

IP address
Browser type and version
Device type (desktop, tablet, mobile)
Pages visited and time spent on each page
Referring website or search engine
General geographic location (city/region level, not precise)

We collect this information through Google Analytics and similar tools. See our Cookie and Data Usage Policy for details.

Information from Third Parties

We may receive information about you from:

Google (search and analytics data, review content)
Review platforms where you leave feedback about our services

How We Use Your Information

We use the information we collect to:

Respond to your service requests and provide quotes
Schedule and perform restoration, remediation, odor removal, or cleanup services
Communicate with you about your project by phone, email, or text message
Send appointment reminders, service updates, and follow-up communications
Request reviews or feedback after completing a job
Improve our website, services, and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

Text Messaging (SMS) Consent and Disclosures

By providing your phone number and submitting a contact form, requesting a quote, or otherwise opting in, you consent to receive text messages from iDry Columbus. These messages may include:

Appointment confirmations and reminders
Service updates and project status
Follow-up messages after service completion
Review and feedback requests

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out at any time by replying STOP to any text message from us. After opting out, you will receive one confirmation message and no further texts unless you opt in again.

For help, reply HELP to any text message or contact us at support@idrycolumbus.com or 614-810-0000.

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. SMS consent is not a condition of purchasing any services from iDry Columbus.

Review and Feedback Requests

After we complete a job, we may contact you by email or text message to request a review or feedback about your experience. You are never obligated to leave a review. Review requests are typically sent within 7 days of service completion.

Property Photos and Project Documentation

During the course of providing services, our technicians may take photos or videos of your property to document conditions, damage, or completed work. These images may be used for:

Internal project documentation and quality assurance
Insurance claim support (at your request)
Before-and-after examples on our website or marketing materials (with identifying details removed or obscured)

If you do not want photos of your property used for marketing purposes, please notify us at support@idrycolumbus.com and we will exclude your property from any public use.

How We Share Your Information

We do not sell your personal information to third parties.

We may share your information with:

Service partners: Trusted contractors or specialists who assist us in completing your project, bound by confidentiality obligations
Technology providers: Email, website hosting, analytics, and communication tools that process data on our behalf
Review platforms: When facilitating review requests (your name and email only, with your consent)
Legal compliance: When required by law, court order, or government investigation
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may transfer to the new entity

Data Retention

We retain your personal information for as long as necessary to:

Complete your service and any related follow-up
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce agreements

Contact form submissions and project records are typically retained for 7 years in accordance with Ohio business record requirements. You may request deletion of your information by contacting us (see "Your Rights" below).

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encrypted form submissions, secure email, and restricted access to customer records.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information (subject to legal retention requirements)
Opt out of marketing emails or text messages
Request information about what data we have collected and shared

To exercise any of these rights, contact us at support@idrycolumbus.com or call 614-810-0000. We will respond within 30 days.

Ohio Residents

Ohio does not currently have a comprehensive consumer data privacy law. However, we respect your privacy and will honor reasonable requests regarding your personal information.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, email support@idrycolumbus.com with the subject line "CCPA Request."

Virginia Residents

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data. Contact us at support@idrycolumbus.com to exercise these rights.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it promptly. If you believe a child has submitted information to us, please contact us at support@idrycolumbus.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Revised" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

iDry Columbus, LLC 175 S. 3rd Street, Office #200 Columbus, Ohio 43215 Phone: 614-810-0000 Email: support@idrycolumbus.com